Clients have the right to be treated by the physician of their choice, the right to participate in the planning of their care, and the unrestricted right to communicate with their physician and any other persons responsible for the planning of care.
Clients have the right to high quality care consistent with professional standards and which is performed by personnel qualified through education and experience to provide the prescribed level of care. Care will be provided in accordance with a written physician’s plan of treatment and a professional care plan.
Clients have the right to expect Nurturing Nurses, Inc. to have the proper resources to render safe care of the frequency and intensity prescribed. If Nurturing Nurses, Inc. is unable to do so, the client will be referred elsewhere unless a more suitable provider is not available in which case the client will be informed of Nurturing Nurses, Inc.’s limitations and lack of suitable alternate arrangements before care is initiated.
Clients have the right to dignity, respect, courtesy, and individualized and human care without reprisal or discrimination as to age, race, color, creed, national origin, or handicap.
Clients have the right to have his or her property respected.
Clients have the right to information they can understand in order to give informed consent. They may receive information concerning diagnosis, prognosis, treatments, including alternatives to care and risks involved, and other information they may request.
The patient’s right to pain management is respected and supported, and will include appropriate assessment/reassessment as applicable.
Clients have the right to know in advance of discontinuation of or changes in services and caregivers.
In the case of reduction or termination of services, the client has the right to receive written notification of such action at least three (3) days prior to any reduction or termination of services. Notification must include the reasons for the denial, reduction or termination, applicable regulations, the procedure to request reconsideration, and name and telephone number of Nurturing Nurses, Inc. staff member to call.
Clients have the right to be a participant in decisions regarding their health care plan and the responsibility to participate, to the extent possible, in implementing it.
Clients have the right to refuse care and to be informed of the possible health consequences of this action and such refusal may be made without fear of reprisal or discrimination.
Clients have the right to coordination and continuity of care and the right to supervision of homemaker/home health aide care by a nurse or appropriate professional and to supervision of care of a therapy assistant by a qualified therapist.
Clients have the right to instruction and education to enable them to achieve optimal wellness and self-care and to know when and how to summon assistance in an emergency.
The organization informs the client of financial benefit, if any, to the referring organization when he or she is referred to another organization, service, or individual.
Clients have the right to confidentiality of all records and information about their health, social or financial circumstances.
Clients and family have the responsibility to participate in the plan of care to the extent possible. If the client refuses to comply, Nurturing Nurses, Inc. and/or physician may refer the client elsewhere for appropriate care.
Clients have the right to request records and bills pertaining to them:
- The right to challenge them
- The right to have their records corrected for accuracy
- The right to have all such records in the case of continuing care with another facility
Patents have the right to written information on all Agency charges for which they may or may not be liable and the right to know of items and services covered and not covered by Medicaid and third parties of all Agency services. All such information shall be made available orally and in writing in advance of care being initiated and when changes occur to their benefit status, liability and/or charges.
Clients have the right to be informed of the ownership of Nurturing Nurses, Inc. and any relationship or financial benefit Nurturing Nurses, Inc. may incur as a result of referrals of the client to other facilities or businesses.
Clients have the right to lodge complaints with the Administrator, the Consumer Protection Division of the Attorney General’s office, the state’s Home Health Hotline, or with any other person or Agency without fear of reprisal or discrimination.
The client has the right to be informed of the availability of an appeal through Medicare or Medicaid review procedures if the decision for denying, reducing or terminating services originates with the fiscal intermediary. If the decision for denying, reducing or terminating services is an Agency decision, then Nurturing Nurses, Inc. must notify the client of the availability of the appeal procedure.
Clients and their families have the right to recommend changes in policies and services to Nurturing Nurses, Inc., free from restraint, interference, coercion, discrimination or reprisal.
Clients and their families have the right to be informed orally and in writing of their rights at the time of admission.
Caregivers may not accept gifts or borrow from the client.
In the case of clients judged incompetent, their rights devolve to the person(s) authorized to act on their behalf.
Clients and their families have the responsibility to carry out the plan of care, as instructed, to arrive at the highest possible level of health and level of wellness and independence.
Clients and their families have the responsibility to treat Agency personnel with courtesy without discrimination as to race, color creed national origin or handicap.
Clients and their families have the responsibility to provide Nurturing Nurses, Inc. with current accurate information regarding health care needs and reimbursement information essential to provision of services.
Clients and their families have the responsibility to participate to the extent possible in decisions regarding the development, implementation and revision of the health care plan.
Clients and their families have the responsibility for informing Nurturing Nurses, Inc. on a timely basis of any dissatisfaction or questions about Agency services.
Clients and their families have the responsibility for providing a written consent for release of information which is essential to the provision of or reimbursement of services.
Clients and their families have the responsibility for prompt payment in accordance with their financial responsibility or for informing Nurturing Nurses, Inc. on a timely basis of any difficulty in payment and requesting arrangement of a satisfactory payment schedule.
AVAILABLE AT ALL TIMES:
DHRS COMPLAINT HOTLINE – 800-624-3004
Nurturing Nurses HomeCare, Inc.
ATTN: Compliance Officer
1811 Sardis Road North, STE 207
Charlotte, NC 28270
Tel: 888.548.1568 Ext: 110